Recognition for a job well done.

My mom had major surgery recently, and I spent a week post-op nearly round the clock by her side. I wanted to be there if she needed me, but mostly it was for my own peace of mind. Was she being well cared for?

I needn’t have worried. Never before in my more than five decades have I had such an up-close view of today’s healthcare system. After spending over 140 continuous hours observing the processes and professionals, I was amazed and impressed at the expertise and dedication of people and systems in place to deliver care.

The roles they fill—Certified Nursing Assistant, nurse, physical therapist, food service specialist, occupational therapist, doctor, surgeon, facilities maintenance, and the many other titles I’m not remembering—make it possible for quality support to be delivered. And in this column, I want to recognize and thank them for their work.

What stood out for me most watching Mom’s support team go about their duties is their deep dedication. Sick people—especially older patients—are often grumpy, demanding, and stubborn. But rather than getting frustrated, I watched tens of care specialists respond with warm professionalism, and often a bit of humor to lighten the mood.

I also observed the exhaustive steps they have to follow to be compliant with health codes and procedures, sanitizing their hands multiple times when executing even the simplest tasks, and updating charts with the tiniest details.

All this while equipment and patients are buzzing for their attention: “Take care of me!”, “No ME!” is a constant reality in their world, forcing them to stay focused on responding to needs in order of priority without forgetting crucial details.

I understand there are always exceptions, but overall, I was blown away by the quality of the professionals caring for Mom, and I’m so grateful that they’re there.

She’s doing well, by the way, now in a rehab facility regaining strength. And I’m back home, doing my job, but with a sense of peace that even if I’m not there watching, quality care is happening.

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