Organizational behavior. Taking responsibility.

Someone in the chain of production made a mistake, and a customer received a sub-par product. Quickly, team members started pointing fingers about who was possibly to blame.  Time was wasted, morale was deflated, and hours later the problem was no closer to being fixed. Sound familiar? This is common behavior in many organizations.  Imagine, though, if the first person who learned of the error instead said, “Am I willing to take full responsibility for this situation?”, and then took action to resolve it? Leadership development expert Nancy Kepner with Crafted Leadership explains that would...

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