Recognition for a job well done.

My mom had major surgery recently, and I spent a week post-op nearly round the clock by her side. I wanted to be there if she needed me, but mostly it was for my own peace of mind. Was she being well cared for? I needn’t have worried. Never before in my more than five decades have I had such an up-close view of today’s healthcare system. After spending over 140 continuous hours observing the processes and professionals, I was amazed and impressed at the expertise and dedication of people and systems in place to deliver care. The roles they fill—Certified Nursing Assistant, nurse, physical...

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